Tips For Remotely Running A Small Business Around The Clock
Expanding your business's hours of operation can land you more customers, increasing revenues until you've reach a new tax bracket. You might've gotten the idea after seeing some the competition suddenly beginning to stay in operation later in the day and opening for business several hours earlier than normal. Increasing your advertising budget may help, but then you would have to be able to service all of your new clients during your limited hours of business. This is how you can stay in contact with customers new and old, stay open for business all day and night, and still get a good amount of rest in between.
Always Keep Your Business Phone Line Open
If you aren't yet able to maintain a fully operational business around the clock you can still ensure that your customers are always greeted by a live person. Hiring an answering service to take calls during non-peak hours will enable you to follow-up and make return phone calls as soon as you check your messages. You can provide answering service professionals with a script that will educate potential customers on your products and services as well as how they can make purchases online. If potential customers have questions, they can be sent to you via email or you can request a callbacks for urgent issues.
Setup Autoresponders Via Your Business Email
Customers who prefer not to leave a message with your answering service may scour your business websites in search of email addresses that they can make contact at their convenience. Sometimes it can take quite awhile to get a response, and other times customer questions go unanswered permanently. With autoresponders setup you can be sure that customers always receive a response. Direct customers to the FAQ page on your website where they can get detailed information or include a message at the end of your automatically sent emails that indicate when you will be back in the office as well as a time frame in which they can expect a prompt response.
Hire Live Chat Agents For Your Website
In addition to finding phone answering service agents, you should also hire live chat agents for your website. Not only can live chat agents assist customers in navigating your business website, they can also pull up customer accounts and help to rectify minor problems. Live chat agents can provide customers with all of your business phone numbers, send out customer emails and interact in a warm and courteous way that will help you to keep your patrons fully satisfied, both day and night.
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